Privacy Policy
Last updated: [Last updated date]
This Privacy Policy explains how [Company legal name] ("[Brand name]", "we", "us") collects, uses and protects personal data when you visit [yourdomain.in] or contact us. We process personal data in line with India's Digital Personal Data Protection Act, 2023 ("DPDP Act") and other applicable law. For this website, we are the Data Fiduciary.
What we collect
We collect only what we need to respond to you:
- Details you give us in the early-access or contact form: your name, mobile number, business type, city and, if you choose, your email address.
- Messages you send us by email or WhatsApp, and our replies.
- Basic technical data that our hosting provider records when you load the site, such as IP address, browser type and the pages requested, kept in server logs for security and troubleshooting.
What we do not collect
This website does not use advertising or analytics cookies and does not track you across other websites. Your light or dark display preference is stored only in your own browser and is never sent to us.
Why we use your data
We use your personal data, based on your consent, to:
- respond to your request for early access or information;
- contact you by phone, WhatsApp or email about our services, including a demonstration;
- keep a record of our conversations with you;
- keep the website secure and working.
We do not sell your personal data, and we do not use it for any purpose that is not compatible with the reason you gave it to us.
Who we share it with
We share personal data only with service providers that help us run our business, under contracts that require them to protect it and use it only on our instructions:
- our email and productivity provider (for receiving form submissions and corresponding with you);
- our website hosting provider;
- Meta Platforms (WhatsApp), if we communicate with you on WhatsApp.
We may also disclose personal data where the law requires it, for example to respond to a lawful request from a government authority.
Where your data is stored
Some of our service providers may store or process data outside India. Where they do, we take reasonable steps to ensure your data is protected and transfers comply with the DPDP Act and any restrictions notified under it.
How long we keep it
We keep your contact details and our conversations for as long as needed to respond to you and to pursue a possible business relationship, and in any case no longer than [24 months] after our last contact, unless the law requires us to keep them longer. Server logs are kept for up to [90 days].
Your rights
Under the DPDP Act you can:
- ask what personal data we hold about you and how we use it;
- ask us to correct, complete or update it;
- ask us to erase it, where we no longer need it or you withdraw consent;
- withdraw your consent at any time — as easily as you gave it — by writing to us; this does not affect processing already done;
- nominate another person to exercise your rights if you die or become incapable;
- raise a grievance with us, and if you are not satisfied, complain to the Data Protection Board of India.
To use any of these rights, email [privacy@yourdomain.in]. We will respond within [30] days.
Children
This website is meant for businesses. We do not knowingly collect personal data from anyone under 18. If you believe a child has given us personal data, please contact us and we will delete it.
Security
We use reasonable technical and organisational safeguards to protect personal data against unauthorised access, loss or misuse. If a personal data breach occurs, we will notify affected people and the Data Protection Board as the law requires.
Our customers' data
When businesses use [Brand name] to talk to their own customers, those businesses decide how their customers' data is used, and we process it on their behalf under our customer agreement. This Privacy Policy covers only this website and our direct contact with you.
Contact and Grievance Officer
[Company legal name], [Registered office address].
Grievance Officer: [Grievance Officer name], [privacy@yourdomain.in].
Changes to this policy
We may update this policy from time to time. The date at the top shows when it last changed. If we make a significant change, we will make it clear on this page.